FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Orders & Shipping
Below are some common questions about shipping, returns, and exchanges
Where can I buy NeuroVizr and FlexBeam?
Both devices are available in our online store at www.luxsanat.com
Is shipping free?
Yes, shipping is free
Can I return my order?
Yes — within 30 days of receiving it, as long as the product is unused and in original packaging.
How can I cancel my order?
Contact us immediately after placing your order at info@luxsanat.com or call +372 5342 4741.
Products
Below are some common questions about our products
NeuroVIZR
What is NeuroVizr?
NeuroVizr is an innovative light and sound device designed to stimulate the brain’s natural neuroplasticity, reduce stress, improve sleep, and enhance focus.
How does NeuroVizr work?
The device uses specific light frequencies and specially designed audio programs to guide the brain into beneficial frequencies that support neural network balance and deep relaxation.
Is NeuroVizr safe to use?
Yes — it’s a non-invasive, wellness-supporting device tested for regular use. It’s safe for the eyes and hearing. People with epilepsy, photosensitivity, or pregnant women should consult their doctor before use.
How long is one session?
An average session lasts 11–15 minutes.
What benefits can I expect?
Users have reported stress reduction, better sleep, improved focus, and enhanced creativity after just a few sessions.
Do I need to know how to meditate?
No — the device guides your brain effortlessly.
Is NeuroVizr suitable for children?
It’s officially recommended for adults 18+. For younger users, only with parental responsibility and prior medical consultation.
FlexBeam
What is FlexBeam?
FlexBeam is a portable red light and near-infrared therapy device designed to support muscle, joint, and tissue recovery, and to reduce pain.
How does FlexBeam work?
FlexBeam delivers targeted red and near-infrared light directly to the body’s cells, boosting blood flow, reducing inflammation, and speeding up cellular recovery processes.
When can I use FlexBeam?
Muscle tension and pain
– Joint pain and inflammation
– Post-workout recovery
– Sleep optimization
– Immune balance support
How long is one session?
Each treatment area is typically exposed for 10 minutes. You can cover 1–3 areas in a single session.
Is FlexBeam clinically tested?
Yes — multiple studies confirm its effectiveness in recovery and pain management.
Is FlexBeam suitable for children?
For people under 18, use only under medical advice.