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FAQs

Welcome to our FAQ — we’re glad you’re here.
We have tried to answer the most common questions.

Orders & Shipping

Below are some common questions about shipping, returns, and exchanges

Where can I buy neuroVIZR, FlexBeam and Pulsetto?

All three devices are available in our online store.

Is shipping free?

Yes, shipping is free on every order.

Can I return my order?

Yes — within 30 days of receiving it, as long as the product is unused and in original packaging.

How can I cancel my order?

Contact us immediately after placing your order at info@luxsanat.com or call +372 5342 4741.

Products

Below are some common questions about our products

neuroVIZR

What is neuroVIZR?

neuroVIZR is an innovative light and sound device designed to stimulate the brain’s natural neuroplasticity, reduce stress, improve sleep, and enhance focus.

How does neuroVIZR work?

The device uses specific light frequencies and specially designed audio programs to guide the brain into beneficial frequencies that support neural network balance and deep relaxation.

Is neuroVIZR safe to use?

Yes — it’s a non-invasive, wellness-supporting device tested for regular use. It’s safe for the eyes and hearing. People with epilepsy, photosensitivity, or pregnant women should consult their doctor before use.

How long is one session?

An average session lasts 11–15 minutes.

What benefits can I expect?

Users have reported stress reduction, better sleep, improved focus, and enhanced creativity after just a few sessions.

Do I need to know how to meditate?

No — the device guides your brain effortlessly.

Is neuroVIZR suitable for children?

It’s officially recommended for adults 18+. For younger users, only with parental responsibility and prior medical consultation.

FlexBeam

What is FlexBeam?

FlexBeam is a portable red light and near-infrared therapy device designed to support muscle, joint, and tissue recovery, and to reduce pain.

How does FlexBeam work?

FlexBeam delivers targeted red and near-infrared light directly to the body’s cells, boosting blood flow, reducing inflammation, and speeding up cellular recovery processes.

When can I use FlexBeam?
  • Muscle tension and pain
  • Joint pain and inflammation
  • Post-workout recovery
  • Sleep optimization
  • Immune balance support
How long is one session?

Each treatment area is typically exposed for 10 minutes. You can cover 1–3 areas in a single session.

Is FlexBeam clinically tested?

Yes — multiple studies confirm its effectiveness in recovery and pain management.

Is FlexBeam suitable for children?

For people under 18, use only under medical advice.

Pulsetto

What is Pulsetto?

Pulsetto is a wearable neck device that stimulates the vagus nerve with gentle electrical pulses, helping the body shift out of stress and into rest. You put it on, choose a programme in the app, and four minutes later you are done.

How does Pulsetto work?

The vagus nerve is the main line between the brain and the internal organs — it carries the signals that slow the heart, ease blood pressure and move the body from fight-or-flight into rest-and-digest. On the neck it runs closest to the skin, so Pulsetto sits there and stimulates both sides at once. Nothing is implanted; the pulses simply reach the nerve through the skin.

How long is one session?

Four minutes. You spread a little electrode gel on both sides of your neck, rest the device around your neck, start a programme from the free app and sit back. A light tingling under the electrodes is normal and stops when the pulses do.

When can I use Pulsetto?
  • Stress and everyday tension
  • Trouble falling asleep and restless nights
  • Anxiety
  • Pain
  • Burnout and low energy
Is Pulsetto safe to use?

Pulsetto is a general wellness device, not a medical device — it is not intended to diagnose, treat, cure or prevent any disease, and it does not replace treatment or medication. It is not recommended alongside a pacemaker, a hearing implant or any other active electronic implant. If you are pregnant or being treated for a health condition, talk to your doctor before using it.

Is Pulsetto suitable for children?

For people under 18, use only under medical advice.

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